Refund Policy

Last Updated: January 2025

1. Overview

At AI Skills Builder, we are committed to providing high-quality educational courses and ensuring customer satisfaction. This Refund Policy outlines the terms and conditions under which refunds may be requested and processed for course purchases made through our website aiskillbuilder.online.

Please read this policy carefully before making a purchase. By purchasing a course from us, you acknowledge that you have read, understood, and agree to this Refund Policy.

2. 30-Day Money-Back Guarantee

If you are not satisfied with your course purchase for any reason, you may request a full refund within 30 days of the original purchase date, subject to the conditions outlined in this policy.

2.1 Eligibility Requirements

To be eligible for a refund under our 30-day money-back guarantee, the following conditions must be met:

• The refund request must be submitted within 30 calendar days of the original purchase date
• You must have accessed less than 30% of the course content
• You must not have downloaded more than 30% of the downloadable course materials
• You must not have completed and submitted all course projects or assignments
• You must not have requested a certificate of completion
• The course must not have been purchased with a promotional discount exceeding 80% off the regular price

3. Refund Request Process

3.1 How to Request a Refund

To request a refund, please follow these steps:

1. Contact our customer support team via email at [email protected]
2. Include your order number, purchase date, and course name in your email
3. Provide a brief explanation for your refund request (optional but helpful)
4. Allow up to 2-3 business days for our team to review your request

3.2 Required Information

When submitting a refund request, please provide the following information:

• Full name as it appears on the order
• Email address used for purchase
• Order confirmation number
• Date of purchase
• Course name(s) for which refund is requested
• Payment method used for original purchase

4. Refund Processing

4.1 Review and Approval

Once we receive your refund request, our team will:

• Review your request within 2-3 business days
• Verify that your request meets our eligibility requirements
• Check your course usage and access history
• Send you an email confirmation of approval or denial

4.2 Processing Time

If your refund request is approved:

• Refunds will be processed within 5-7 business days of approval
• The refund will be credited to the original payment method used for purchase
• Depending on your financial institution, it may take an additional 5-10 business days for the refund to appear in your account
• You will receive an email confirmation once the refund has been processed

4.3 Access Revocation

Upon approval of your refund request, your access to the course content will be immediately revoked. This includes:

• All video lectures and tutorials
• Downloadable materials and resources
• Course projects and assignments
• Community forum access
• Future course updates

5. Non-Refundable Circumstances

• Requests made more than 30 days after the purchase date
• You have accessed more than 30% of the course content
• You have downloaded more than 30% of the course materials
• You have completed the course or obtained a certificate of completion
• You have violated our Terms and Conditions or User Conduct policies
• You purchased the course through a third-party platform or reseller
• The course was purchased as part of a bundle or package deal (unless all courses in the bundle are returned)
• You have already received a refund for the same course previously
• The course was obtained through a free promotional offer or gift
• Your account has been suspended or terminated for violations

6. Partial Refunds

In certain exceptional circumstances, we may offer partial refunds at our discretion. Partial refunds may be considered for:

• Technical issues that significantly affected your ability to access course content, and which were not resolved within a reasonable timeframe
• Significant changes to course content that substantially differ from the original description
• Course bundles where you wish to return only some of the courses

Partial refund requests are evaluated on a case-by-case basis and are not guaranteed.

7. Course Bundles and Packages

7.1 Bundle Refunds

For course bundles or packages:

• Refund requests must include all courses in the bundle
• You cannot request a refund for individual courses within a discounted bundle
• The 30-day period applies from the date of bundle purchase
• All courses in the bundle must meet the eligibility requirements

7.2 Exceptions

If you can demonstrate that a specific course in a bundle has significant technical issues or does not meet its description, we may consider a partial refund on a case-by-case basis.

8. Promotional and Discounted Purchases

8.1 Standard Discounts

Courses purchased at a discounted price (up to 80% off) are eligible for refunds under the same conditions as full-price purchases.

8.2 Deep Discounts

Courses purchased with promotional discounts exceeding 80% off the regular price may have modified refund terms:

• Refund period may be reduced to 14 days instead of 30 days
• More restrictive eligibility requirements may apply
• Specific terms will be clearly communicated at the time of purchase

9. Subscription Services

If we offer subscription-based access to courses in the future:

• You may cancel your subscription at any time
• Cancellations will take effect at the end of the current billing period
• No refunds will be provided for partial subscription periods
• You will retain access to course content until the end of the paid period

10. Technical Issues and Support

10.1 Before Requesting a Refund

If you are experiencing technical difficulties accessing course content, please contact our support team before requesting a refund. We can often resolve technical issues including:

• Login or access problems
• Video playback issues
• Download problems
• Browser compatibility issues
• Account-related concerns

10.2 Support Response Time

Our support team typically responds to inquiries within 24-48 hours (business days). We will work diligently to resolve any technical issues before processing refund requests.

11. Fraudulent Activity

We reserve the right to deny refund requests if we detect fraudulent activity, including but not limited to:

• Multiple refund requests for the same or similar courses
• Evidence of content copying or unauthorized distribution
• Chargebacks filed after receiving a refund
• Violation of our Terms and Conditions
• Creating multiple accounts to exploit promotional offers

Accounts engaged in fraudulent activity may be permanently suspended, and legal action may be pursued.

12. Chargebacks

If you file a chargeback with your credit card company or payment provider:

• Your account will be immediately suspended pending investigation
• You may be charged a chargeback processing fee
• We reserve the right to pursue legal action to recover losses
• You may be permanently banned from future purchases

We encourage you to contact us directly to resolve any payment disputes before filing a chargeback.

13. Gift Purchases

For courses purchased as gifts:

• Refund requests must be made by the original purchaser
• The same 30-day refund period applies from the date of gift redemption
• If the gift has not been redeemed, the full purchase amount may be refunded
• Once redeemed, standard refund eligibility requirements apply

14. Exceptions and Special Cases

We understand that exceptional circumstances may arise. We will consider refund requests outside of our standard policy on a case-by-case basis for:

• Medical emergencies or serious illness
• Death of the purchaser or immediate family member
• Significant life events that prevent course completion
• Military deployment or relocation

Documentation may be required to support requests based on exceptional circumstances.

15. Refund Policy Changes

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes constitutes acceptance of the modified policy.

For purchases made before policy changes, the refund policy in effect at the time of purchase will apply.

16. Dispute Resolution

If you disagree with our refund decision:

• You may submit an appeal within 14 days of receiving our decision
• Provide additional information or documentation supporting your request
• Our management team will conduct a final review
• The decision following this review will be final

17. Contact Information

For questions about this Refund Policy or to request a refund, please contact us using the information provided above. Our customer support team is available Monday through Friday, 9:00 AM to 5:00 PM EST.

18. Additional Terms

This Refund Policy is part of our Terms and Conditions and should be read in conjunction with our Privacy Policy. By purchasing courses from AI Skills Builder, you agree to all terms outlined in these documents.

We value your satisfaction and are committed to providing exceptional educational content and customer service. If you have any concerns about your purchase, please don't hesitate to reach out to our support team.